Help & Support Center

Find answers to common questions, troubleshooting guides, and support resources.

Setting Up Study Details

This guide explains how to set up the essential details for your research study in the platform. The study details you provide will guide the interview process, content generation, and subsequent data analysis.

Sep 26, 2026
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Settings

Settings (/settings, from the account menu) holds your interface preferences, notifications, webhook endpoints, API keys and authorized applications. It is per user, except webhooks and API keys, which are organization-wide.

Sep 26, 2026
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Screening Questions

Screening decides who gets into your study. Questions are asked before the interview, and anyone who does not qualify is thanked and sent away.

Sep 26, 2026
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Recruiting Participants

The Recruit page (/recruit/) is where you get your study in front of people: share links, a QR code, a flyer, snowball sampling, and paid recruitment through Prolific.

Sep 26, 2026
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Study Questions

The Questions page (/edit-questions/) is where you write the interview. A study runs either an ordered question list (the default) or a branching Interview Flow.

Sep 26, 2026
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